VTECH® Interactive Tech Support description

VTECH is a secure on demand real-time visual interactive technical support service from Provisur Technologies that help customers maximize their machine uptime.

Combined with a hands-free headset , software, WIFI connection, and a Provisur technician, VTECH is Provisur’s virtual technical support service that effectively and efficiently guides plant maintenance personnel through the complex troubleshooting and machine set up processes.

This unique service delivers immediate technical support results that increase uptime, reduces maintenance expenses, and helps build confidence with less experienced technicians that have little equipment training.

VTECH provides a secure and highly interactive experience with the ability to share manuals, drawings, schematics, BOM and other technical publications with maintenance personnel.