ServiceMax Engage description

Today’s equipment owners and operators expect greater service involvement and asset visibility. ServiceMax Engage is a turnkey, consumer grade mobile customer experience application that allows end service customers to:

LOCATE & UPDATE ASSETS
• Use tags for your most frequently used assets
• Utilize your current location
• Scan a barcode or printed text
• Browse assets by location
• Request updates with missing/corrected asset data

SIMPLIFY & SUPPORT THE SERVICE PROCESS
• Request technician visit
• View upcoming appointments
• View asset service history
• Receive real-time notification updates

REQUEST & RECEIVE REMOTE SUPPORT
• Access Chat Hotline for Expert Guidance
• Access Product Manuals and FAQs

Engage complements Go, the ServiceMax mobile app for field service technicians.