S.A.R.A - Hotel Service and Maintenance Requests description

SARA is a new messaging solution for your team to track and manage all service requests (Maintenance, housekeeping, room service, concierge, IT….) for better operational efficiency.

New requests are automatically assigned to the right department with real-time notifications and auto-escalation if no one reply.

SARA offers an easy-to-use mobile App with realtime access to the pending requests, dedicated chat group per request, customized checklists...
It also includes a web desktop solution with real-time dashboard, reports and analytics for your operations.