My ITIL®+ description

Amettis, consulting and tooling firm in IT Service Management, offers a new approach to ITIL® v3 in its 2011 edition.

"Everything you have always wanted to know about ITIL®, but you have never asked." Now on Android !

Discover the five phases of service lifecycle through a transportation company E.T.I.C. (Enterprise of Transportation Inter-City), which will address the need for a typical customer, Mr. Smith.

The company will deploy a new bus line based on best management practices implemented by its Service Desk C.L.I.O. (Center of Logistics and IT Operations).

Come and discover with us the best practices from ITIL® 2011 version.

© Copyright 2011 Amettis. All rights reserved - Produced by Antoine Rivière and Xavier Bovard.