MTR · Care description

At MTR, we strive to create an inclusive transportation network and encourage mobility of customers with special needs by offering them a hassle-free journey riding on the latest technology.

"MTR · Care" mobile app, equipped with a user-friendly, clear and easy-to-use interface for the elderly and customers with special needs, is now available. Three functions - Trip Planner (Simplified Version), In-Station Navigation at Exhibition Centre Station (For Visually Impaired) and Barrier-free Facilities Information are now available for the elderly and customers with special needs, making their journeys smoother and in-control.

Key features of the three functions:

1. Trip Planner (Simplified Version): a one-stop-shop function providing comprehensive journey information, such as estimated travel time, routing and “Fast Exit” Information, etc. We have enhanced the function by adding real-time lift maintenance information, further facilitating the elderly and other customers to plan trips in advance.

2. In-Station Navigation at Exhibition Centre Station (For Visually Impaired): a navigation function supported by an audio beacon to assist visually impaired customers in accessing the station facilities and other information.

3. Barrier-free Facilities Information: a comprehensive function providing barrier-free facilities information at stations for customers with special needs, including those with mobility impairments, visual impairments as well as hearing impairments, creating a more inclusive and smooth travel experience for all. Customers can also find the real-time lift maintenance information in this function.

We are continuously developing more functions for the "MTR · Care" mobile app. Stay tuned!