IsoPlexis Field Support description

This visual support app allows you as the customer to communicate with our support agents in real time, seeing what you see, either by leveraging the back camera of your IOS device or by sharing your screen.

To use this application you must be invited via SMS or start the interaction from a webpage.

To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.

During the interaction, you can leverage advanced capabilities like:

- HD Audio
- Video frame rate auto adapt
- Screen sharing and co-browsing
- Live remote pointer
- 2 ways drawing and annotations
- Pause video, photos and picture saving
- Session recording enabled

The app does not allow the remote agent to access any data stored on your device.