ezMobile(SAMSUNG) - Support description

"Mobile support of ezHelp
ezMobile(Samsung) is mobile remote support solution that mobile service operator solves to problem of customer's android device in real-time by remote access.
If you have this ezMobile app, anytime support for customer.
Try to remote support service for customer with ezMobile!!

* This application is only able to SAMSUNG mobile device

[Features]
1. Mobile screen control
-You can remote control customer's mobile device in real-time for solve their problem.
2. Live chat
-You can chat while remote support with customer.
3. File Transfer
- Customers can send files stored on the device to the agent.
4. Drawing
-You can draw to customer's mobile screen by drawing tool while remote support.
5. Access code
Only customer was received access code from operator can allow remote support.


[User Guide]
Step1. Install 'ezMobile(Samsung)' from GooglePlay.
Step2. Enter the access code (6-digit number) and Touch the OK button.
Step3. Remote support from operator.
Step4. Close application after finish."