Intelligent Service Management (ISM) -Service Desk description

Service Desk app has been designed for Analysts and Self service users.

Using the Service Desk mobile app, users can obtain Service catalogue, create a ticket and approve the ticket all from a mobile device.

Using Service Desk Mobile App, Analysts can respond quickly anytime, anywhere using the single-action workflows. This helps to reduce Mean-time-to-Resolution and enhance service efficiency there by improves customer satisfaction


Key benefits of Service Desk App are:

• Submit and view service requests and issues
• View the Service catalogue
• Attach an image to a ticket
• Use speech-to-text feature to enter text
• View existing filters created on Web interface
• View personalized views of the tickets queue
• Quickly take common actions with a tap


• Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On
• This app requires a named, concurrent, self-service or trial license for Intelligent Service Management™


Service Desk App is available on both Android and iOS devices

This Service Desk App also can be called as Intelligent Service Management (ISM),

Cloud Service Management (CSM)



Intelligent Service Management™ app has been launched by ServiceAide™