Ace Retailer Customer Journey description

The Ace Hardware Retailer Customer Journey Application is now available!
To help us achieve our Train and Execute Helpful goals there is a new, simple tool, retailers and field staff can use in their pursuit of amazing customer service - The Customer Journey App.

Two of the most critical factors to increasing our Helpful scores are:
• Availability of staff to provide meaningful assistance in the aisle and
• Speed of checkout.

Retailers can use the Customer Journey app to track their customers’ in-store experience and measure how long it takes for customers to:
• Be greeted by an associate
• Receive assistance in the aisle
• Checkout

With our NEW Version of the Journey App, you can now:
• View both current and previous customer journey results and get your rolled up scores
• Create reports using data collected through the app.
o Monthly Journey Report
o Monthly Journey Reports via Email