ReviewPro Hotel Guest Feedback description

Conceived for on-property use by hoteliers on-the-go, our Mobile App makes it easy to manage guest feedback wherever you are and receive alerts in real-time so you can act quickly to ensure guests leave your hotel happy. Seamlessly combining our Online Reputation Management tool and the Guest Survey Solution, you can now experience the power of ReviewPro Guest Intelligence on your Android smartphone or tablet.

Currently only available for ReviewPro users. Not a customer yet? Please visit www.reviewpro.com and request a demo.

Download our App today to enjoy the following benefits:

ONLINE REPUTATION MANAGEMENT FOR HOTELS

- See your hotel’s online reputation performance across any timeframe
- Monitor online reviews across more than 175 OTAs and review sites
- Receive in-app notifications of new reviews (coming very soon) based on your customized views in ReviewPro so that you only receive feedback relevant to yourself.
- Respond directly to reviews
- Create and assign tickets to team members
- Benchmark against your competitors
- See what concepts are trending up and down
- Identify key drivers of your online reputation
- Find out how you are performing on different review sources
- Monitor management response rates

GUEST SURVEY SOLUTION

- View all guest feedback in one dashboard
- Manage guest feedback more easily and efficiently
- Create and assign tickets to team members
- Receive in-app notifications of new guest feedback (coming very soon) based on your customized views in ReviewPro so that you only receive feedback relevant to yourself
- Use in-stay surveys to identify issues that require immediate attention
- Check the response rate of guest surveys you send out
- Monitor the evolution of your Net Promoter Score® (NPS) over time